At Bad Luck Baby Co., we pour our energy into finding unique, high-quality products. We want every customer to feel good about what they receive. That said, all sales are considered final except in the limited circumstances described below. By purchasing from our site, you agree to the terms of this Refund & Return Policy.

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Eligibility for Returns or Refunds

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Refunds or returns are only offered in select cases, determined solely at our discretion. Each request will be reviewed individually by our team. Examples of cases that may qualify include:

• Items that arrive defective or damaged.

• Orders that are incorrect due to our error.

We do not guarantee approval of any request, even in these cases.

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Conditions

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• You must contact us within 7 calendar days of delivery to request a refund or return.

• Products must be unused, unwashed, and in the same condition that you received them, with all original tags and packaging (if applicable).

• Proof of purchase is required.

• Customers are responsible for any return shipping costs unless otherwise agreed by us in writing.

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Non-Returnable / Non-Refundable Items

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The following items are not eligible for return or refund under any circumstances:

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• Sale or discounted items.

• Gift cards, digital goods, or downloadable products.

• Items damaged through normal wear and tear, misuse, or customer error.

 

Process for Requesting a Return or Refund

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1. Email us at badluckbabyco@gmail.com with your order number, clear photos (if applicable), and a detailed description of your concern.

2. Our team will review your request and respond with a decision.

3. If approved, we will provide instructions for the return or issue a refund. Refunds, if granted, will be processed to the original method of payment within 7–10 business days after approval.

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Important Notice

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• Bad Luck Baby Co. reserves the right to deny any return or refund request at our sole discretion.

• Shipping costs are non-refundable.

• This policy does not affect any rights you may have under applicable consumer protection laws.

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We’ll always do our best to treat our customers fairly and with respect — but please remember that purchasing from Bad Luck Baby Co. means accepting these terms.